At Lillie Boost, we are committed to providing high-quality area rugs and home décor products and ensuring your satisfaction. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines your options.

1. Eligibility for Returns

• Products must be returned within 30 days of delivery.

• Items must be in their original condition, unused, and in the original packaging.

• Sale items or clearance products may not be eligible for a refund or return unless defective.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products

• Items damaged due to misuse or improper care

• Products without original packaging or tags

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team at support@lillieboost.site or +1 503 842 1679.

2. Provide your order number, product details, and reason for the return.

3. Our team will provide instructions for returning the item.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days.

• Refunds will be issued to the original payment method used during purchase.

5. Exchanges

• If you wish to exchange a product for another item, please contact our support team for instructions.

• Exchanges are subject to product availability.

6. Return Shipping

• Customers are responsible for return shipping costs, except in cases where the product is defective or damaged upon arrival.

• We recommend using a trackable shipping service for returns to ensure safe delivery.

7. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately with photos and order details.

• We will provide a replacement or refund at no additional cost to you.

8. Contact Information

For any questions regarding refunds, returns, or exchanges, contact us:

• Address: 1289 Maplewood Drive, Eugene, OR 97402, USA

• Phone: +1 503 842 1679

• Email: support@lillieboost.site